1. INTRODUCTION
FindYourLooks (“FindYourLooks”, “we”, “us” or “our”) is committed to protecting the privacy and personal data of individuals who access or use our website, www.findyourlooks.com, and related features and services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, store, disclose and otherwise process personal data when you visit the Platform, create an account, search for beauty or aesthetic services, contact a service provider, submit a review, advertise services or interact with us. FindYourLooks operates an online marketplace that helps customers discover and connect with independent beauty salons, parlours, spas, aesthetic clinics and other service providers (“Partners”). Customers pay Partners directly for the services they receive. FindYourLooks does not collect customer payments for Partner Services. We may charge Partners for platform subscriptions, listings, advertising and other commercial services. This Privacy Policy should be read together with our Terms & Conditions and any other privacy notices presented when you use specific Platform features. By using the Platform, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by applicable law, we will request it separately. Using the Platform does not, by itself, constitute consent to every form of personal data processing described in this Policy.
2. WHO WE ARE AND HOW TO CONTACT US
2.1 Data controller The Platform is operated by:
Legal Entity Name: FindYourLooks LimitedTrading Name: FindYourLooksTrade Licence Number: [Licence Number]Licensing Authority: [Licensing Authority] Registered Address: [Registered UAE Address]Website: https://www.findyourlooks.com For the purposes of applicable data-protection legislation, the operating legal entity generally acts as the data controller for personal data it processes to operate and manage the Platform. A Partner may separately act as a data controller for personal data it receives and processes when providing its own services to Customers.
2.2 Contact details For privacy-related enquiries, requests or complaints, contact:
Privacy Email: partners@findyourlooks.comGeneral Support: partners@findyourlooks.comWebsite: https://www.findyourlooks.com Please do not send passwords, payment-card details or unnecessary sensitive personal information by email.
3. WHAT IS PERSONAL DATA? “Personal Data” means information relating to an identified or identifiable natural person, as defined under applicable data-protection legislation. Depending on how you use the Platform, this may include your name, email address, telephone number, account details, approximate location, device information, messages, reviews and other information associated with you. Personal Data does not include information that has been genuinely and irreversibly anonymised so that it can no longer identify an individual.
4. PERSONAL DATA WE COLLECT
We may collect the following categories of information, depending on the features you use.
4.1 Identity and profile information
This may include: First and last name. Username or display name. Profile photograph, if provided. Account identifiers. Business name and representative details for Partner accounts. We do not routinely require Customers to provide government-issued identification documents merely to browse the Platform. If verification becomes necessary for a specific lawful purpose, we will explain what is required and why.
4.2 Contact information This may include: Email address. Telephone or mobile number. Contact details supplied through an enquiry or support request. Business contact information supplied by Partners.
4.3 Account and authentication information This may include: Login identifiers. Account preferences and settings. Authentication status. Account creation and modification dates. Security and account-recovery records.
Authentication credentials, such as passwords, should be protected using appropriate technical measures. We do not intend to store passwords in readable plain text.
4.4 Location information Depending on the features you use, we may process: City, area or neighbourhood selected by you. Location associated with a Partner Listing. Approximate device location, if you enable a location-based feature and provide the required permission. Location information entered into a search or enquiry. You can generally search by manually selecting an area without enabling precise device location, where that functionality is available.
4.5 Search and Platform activity This may include: Search terms and selected service categories. Salons, clinics or other Listings viewed. Areas or locations searched. Filters and preferences selected. Interactions with Platform features. Enquiries, appointment requests and related status information. Responses to advertisements or promotions, where tracking is enabled lawfully. We may use this information to operate the Platform, improve search relevance, troubleshoot issues and understand how Users interact with our services.
4.6 Communications and enquiry information
If you contact FindYourLooks or a Partner through the Platform, we may process: The content of your enquiry. Contact details you provide. Relevant photographs or attachments you choose to submit. Responses from FindYourLooks or the Partner. The date, time and status of the communication. Where the Platform enables Customers to contact Partners directly through telephone, email or external messaging applications, those communications may be handled by the relevant third-party service. FindYourLooks cannot guarantee that it receives or retains records of communications conducted entirely outside the Platform.
4.7 Reviews, ratings and user-submitted content This may include: Reviews and ratings of Partners. Comments, photographs and other content you submit. Your display name or profile information associated with a review. Reports or complaints concerning Listings or other Users. Please do not publish private contact details, medical information or other sensitive information about yourself or another person in a public review.
4.8 Partner and business information For Partners and their authorised representatives, we may collect:
Business Details: Business name, registered address, contact address and other relevant business information.
Identity Verification Information: Emirates ID details and other identification documents of business owners, Partners, authorised representatives and
relevant staff, where necessary for identity verification, Know Your Customer (KYC), compliance and fraud prevention purposes.
Licensing and Permits: Trade licences, professional licences, permits and other documents required to verify the Partner's legal authority to provide the advertised services.
Contact Information: Business email addresses, telephone numbers and contact details of authorised representatives.
Service Information: Descriptions of services offered, prices, availability, operating hours and other information relevant to listing and promoting services on the Platform.
Business and Promotional Content: Business photographs, logos, images, promotional materials and other content provided by the Partner for display on the Platform.
Authorised Representative Information: Contact details and relevant professional information of the Partner’s authorised representatives.
Subscription, Advertising and Account Records: Records relating to the Partner’s account, subscription plans, advertising packages, account activity and communications with FindYourLooks.
Billing and Payment Information: Invoices, billing records, payment status and transaction details relating to fees payable to FindYourLooks for subscriptions, advertising or other platform services.
Partner Eligibility Information: Information and supporting documents reasonably necessary to verify a Partner’s eligibility, credentials and suitability to be listed on the Platform and to offer services through FindYourLooks. Any identity or licensing documents requested will be limited to what is reasonably necessary for the relevant verification or compliance purpose.
4.9 Technical and device information When you access the Platform, we or our service providers may collect technical information such as:
Internet Protocol (IP) address. Browser type and version. Operating system and device type. Language and time-zone settings. Referring pages and access timestamps. Basic diagnostic, performance and security logs. Cookie identifiers and similar technologies, where applicable.
4.10 Marketing preferences This may include whether you have opted in or out of marketing communications, your communication preferences and records of your requests to unsubscribe.
4.11 Information from third parties Where lawful and appropriate, we may receive limited information from: Authentication providers you choose to use. Website hosting and technical service providers. Analytics providers. Advertising or campaign providers. Partners who respond to an enquiry or report an issue. Publicly available business or licensing sources used for Partner verification. The information received will depend on the source and the feature involved. We do not assume that third-party information is always accurate and may request clarification where necessary.
5. SENSITIVE PERSONAL DATA
FindYourLooks is a discovery and marketplace platform, not a healthcare provider.
We do not intentionally request health records, medical histories, biometric information or other sensitive personal data merely to allow a Customer to browse or contact a Partner. Because some Partners may offer dermatological, aesthetic or other health-related services, Customers may voluntarily disclose information about allergies, medical conditions, treatment history or similar matters directly to a Partner. Where possible, Customers should provide such information directly to the relevant Partner rather than through public Platform features. If sensitive personal data is submitted to FindYourLooks, we will handle it in accordance with applicable law, including any applicable requirements for consent, access restrictions, security and retention. We may remove or restrict inappropriate public disclosures where reasonably necessary.
6. WHY WE USE PERSONAL DATA
We use personal data for the following purposes, subject to applicable law and the relevant lawful basis for processing.
6.1 To operate the Platform We may use personal data to: Create and manage User accounts. Enable searches for nearby services. Display relevant Partner Listings. Facilitate enquiries and appointment requests. Connect Customers with Partners. Publish reviews and ratings where the relevant feature is available. Provide customer and Partner support.
6.2 To manage Partner accounts We may process Partner information to:
Create and maintain Partner profiles. Display business information and service Listings. Verify business details and relevant licences. Manage subscriptions and advertising packages. Issue invoices and maintain records of commercial fees. Communicate changes to Platform services.
6.3 To maintain security and prevent misuse We may use relevant information to: Detect suspicious account activity. Investigate fraud, spam and abusive behaviour. Protect the Platform and its Users. Troubleshoot technical problems. Enforce our Terms & Conditions. Comply with applicable legal obligations.
6.4 To improve the Platform We may use aggregated or appropriately protected activity and technical information to: Understand which features are used. Improve navigation and search functionality. Assess Platform performance. Identify errors and technical issues. Develop new features and services.
Where information is used for analytics or similar purposes, we will apply the safeguards and consent mechanisms required by applicable law.
6.5 To communicate with you We may use contact details to respond to enquiries, provide account-related notices, communicate booking or Listing information where supported by the Platform, address complaints and send important service updates.
6.6 To send marketing communications Where permitted by law and, where required, with your consent, we may send information about new features, offers, promotions or relevant Platform services. You may opt out of marketing communications at any time. We may continue to send essential service, account, legal or security notices where necessary.
6.7 To meet legal obligations We may process and retain personal data where necessary to comply with applicable legislation, respond to lawful requests, establish or defend legal claims, maintain required records or protect the rights and safety of Users and other persons.
7. LAWFUL BASIS FOR PROCESSING
Where applicable data-protection law requires a lawful basis, FindYourLooks will rely on the basis appropriate to the purpose. This may include:
Contractual necessity: to create your account, provide requested Platform features or manage a Partner subscription.
Legal obligation: to meet applicable legal, regulatory, tax, accounting or other mandatory requirements.
Consent: where you have freely provided consent for a specific purpose and consent is required by law, including certain marketing or optional tracking activities.
Legitimate interests: where permitted by law, to secure, maintain and improve the Platform, prevent misuse, manage business operations or handle disputes, provided the relevant interests do not override applicable individual rights.
Other lawful grounds: where recognised by applicable data-protection legislation. Where processing relies on consent, you may withdraw it at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.
8. HOW WE SHARE PERSONAL DATA
We do not sell personal data to third parties as a standalone data-selling business. We may share personal data in the following circumstances, subject to applicable law.
8.1 With Partners When you submit an enquiry, request an appointment or otherwise choose to contact a Partner, we may share the information necessary for the Partner to respond. This may include your name, contact details, selected service, preferred location, requested appointment time and the content of your enquiry. Partners are responsible for how they subsequently process personal data they receive for their own business purposes. Customers should review a Partner's privacy practices where they provide additional personal information directly to that Partner.
8.2 With technology and service providers We may share necessary information with service providers that help us operate the Platform, such as providers of: Website hosting and cloud infrastructure. Authentication and account management. Database and storage services. Email and communication delivery.
Customer support tools. Analytics and performance monitoring. Cybersecurity and fraud prevention. Advertising and technical integration. These providers may process personal data on our behalf under appropriate contractual and security arrangements.
8.3 With advertising and analytics providers Where applicable and lawful, we may use advertising or analytics services to measure campaign performance, understand Platform usage or support advertising features. Any use of cookies, pixels or similar technologies will be subject to the applicable cookie settings, consent requirements and privacy notices.
8.4 With professional advisers We may disclose relevant information to lawyers, accountants, auditors, insurers or other professional advisers where reasonably necessary for their services.
8.5 With public authorities and other parties We may disclose personal data where required or permitted by law, including to comply with a lawful order, respond to a competent authority, investigate suspected unlawful conduct or protect the rights, property or safety of FindYourLooks, Users or others.
8.6 Business transfers If FindYourLooks is involved in a merger, acquisition, restructuring, financing, sale of assets or transfer of business, personal data may be disclosed to relevant parties where lawful and subject to appropriate safeguards.
8.7 With your direction or consent We may share information where you request or authorise us to do so, or where another lawful basis permits the disclosure.
9. PUBLICLY AVAILABLE INFORMATION
Certain information may be visible to other Users or the public, depending on the Platform feature. For example, Partner Listings may display business names, service descriptions, prices, business locations, photographs and contact information. Reviews and ratings may be displayed with a username or other profile information associated with the submission. Information displayed publicly may be copied, indexed by search engines or shared by other people. Users should review content carefully before submitting it for public display. FindYourLooks will handle requests to remove or correct public information in accordance with applicable law and the nature of the information involved.
10. INTERNATIONAL DATA TRANSFERS
FindYourLooks and its service providers may process or store personal data in the UAE or other countries, depending on the location of the relevant systems and service providers. Where personal data is transferred outside the UAE or another applicable jurisdiction, we will take the steps required by applicable law, which may include assessing the destination, relying on an approved transfer mechanism, obtaining necessary authorisations or implementing appropriate contractual and technical safeguards. The availability of a particular Platform feature may depend on the use of service providers located outside your country.
11. DATA SECURITY
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. Depending on the type of information and the risks involved, safeguards may include:
Access controls and restricted permissions. Secure authentication practices. Encryption or other protective measures where appropriate. System monitoring and security logging. Backups and recovery arrangements. Service-provider assessments and contractual safeguards. Procedures for identifying and responding to security incidents. Access to personal data is limited to persons and service providers who reasonably need it for authorised purposes. No website, system or electronic transmission can be guaranteed to be completely secure. Users should protect their login credentials and notify us promptly if they suspect unauthorised access to their account. If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal notification and response requirements.
12. HOW LONG WE KEEP PERSONAL DATA
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, taking into account applicable legal, regulatory, contractual, accounting and operational requirements. Retention periods may differ by category:
Account information: while the account remains active and for a reasonable period afterward where necessary.
Enquiries and support records: for as long as needed to respond, manage disputes and maintain appropriate records.
Partner and subscription records: for the duration of the commercial relationship and any additional period required by applicable law.
Reviews and Listings: while published and as necessary to address moderation, disputes, legal claims or compliance matters.
Security and technical logs: for a period appropriate to security, troubleshooting and operational needs.
Marketing preferences: for as long as needed to honour your preferences and demonstrate compliance with applicable requirements. We may retain information for longer where required by law or necessary to establish, exercise or defend legal claims. When personal data is no longer needed, we will take reasonable steps to delete it, securely dispose of it or irreversibly anonymise it, as appropriate.
13. YOUR PRIVACY RIGHTS
Subject to applicable law and the circumstances of the request, you may have the right to: Request access to personal data we hold about you. Request correction of inaccurate or incomplete information. Request deletion of personal data where the legal conditions for deletion are met. Request restriction of processing in applicable circumstances. Object to certain types of processing where the law provides that right. Withdraw consent where processing relies on consent. Request a copy of certain personal data in a structured, commonly used format where applicable. Lodge a complaint with the competent data-protection authority. These rights are not absolute and may be subject to legal exceptions, retention obligations, the rights of others or other conditions under applicable law.
13.1 How to exercise your rights
To make a privacy request, email partners@findyourlooks.com with the subject line
“Privacy Request – FindYourLooks”. Please describe your request and provide enough information for us to identify the relevant account or records. We may request reasonable additional information to verify your identity before disclosing or changing personal data. We will respond within the timeframe required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right.
13.2 Complaints If you have a concern about our handling of personal data, please contact us using the details in Section 2. You may also have the right to complain to the competent UAE data-protection authority or other relevant supervisory authority, depending on the law applicable to the processing.
14. MARKETING COMMUNICATIONS
We may send marketing communications about FindYourLooks features, promotions or relevant services where permitted by law and, where required, with your consent. You can opt out by: Using the unsubscribe link in a marketing email, where available. Changing your communication preferences in your account, where the feature is available. Contacting [Privacy Email Address] or [Support Email Address]. Opting out of marketing does not prevent us from sending necessary service announcements, account notifications, security alerts or legally required communications. We will respect applicable requirements concerning consent, direct marketing and electronic communications.
15. COOKIES AND SIMILAR TECHNOLOGIES
The Platform may use cookies, local storage or similar technologies to support functionality, maintain security, remember preferences and understand how the Website is used. Depending on the technologies deployed, these tools may be used for: Essential Platform functionality. Authentication and session management. Security and fraud prevention. Preferences and settings. Performance measurement and analytics. Advertising measurement or personalisation, where applicable. Where required by law, non-essential cookies or similar technologies will be used only after the necessary consent has been obtained. You may be able to manage cookies through your browser or the Platform's cookie settings, where available. Disabling certain technologies may affect some features. A separate Cookie Policy or cookie notice may provide additional information about the technologies actually used on the Website.
16. CHILDREN AND MINORS
The Platform is intended for individuals who are legally able to use it under applicable law. Children and minors should not create accounts or submit personal data where they are not legally permitted to do so. Certain services offered by Partners may also be age-restricted or require parental or guardian consent. FindYourLooks does not knowingly seek to collect children's personal data in violation of applicable law.
If you believe a child has submitted personal data unlawfully, please contact [Privacy Email Address]. We will review the matter and take appropriate steps as required by law. Nothing in this section prevents a minor from receiving a service or exercising a legal right where applicable law permits it.
17. THIRD-PARTY WEBSITES AND SERVICES
The Platform may contain links to external websites, social media services, mapping tools, payment information pages or other third-party services. When you leave the Platform or interact directly with a third-party service, that third party may collect personal data under its own privacy policy. FindYourLooks does not control the privacy practices of independent third parties and encourages Users to review the relevant privacy notices before providing personal data. This section does not exclude any responsibility that FindYourLooks may have under applicable law.
18. PARTNER RESPONSIBILITIES
Partners who receive personal data through the Platform must: Use personal data only for lawful and appropriate purposes. Protect it against unauthorised access or disclosure. Avoid collecting more information than is reasonably necessary. Maintain appropriate records and security measures. Respect applicable privacy and direct-marketing requirements. Honour applicable data-subject rights. Avoid disclosing Customer information to unauthorised third parties. Retain and delete personal data in accordance with applicable law.
Partners are responsible for providing any privacy notices and obtaining any consents required for their own processing activities. A Partner must not assume that a Customer's use of FindYourLooks authorises the Partner to use that Customer's personal data for unrelated marketing or other purposes.
19. AUTOMATED TOOLS AND PERSONALISATION
FindYourLooks may use automated tools, search algorithms or analytics to display relevant Listings, improve search results, detect suspicious activity or understand general usage patterns. Where such tools are used, their operation will be subject to applicable law and the relevant purpose of processing. FindYourLooks does not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing unless the relevant use is lawful and any required safeguards are implemented. If material automated decision-making is introduced in the future, we will provide any additional information or rights required by applicable law.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in the Platform, our operations, the services we use or applicable law. The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide notice of material changes or obtain consent before implementing new processing activities. Users should review this Policy periodically to remain informed about how their personal data is handled.
21. GOVERNING LAW
This Privacy Policy is intended to operate in accordance with applicable UAE dataprotection legislation and other applicable laws. Nothing in this Policy limits any privacy right or legal remedy that cannot lawfully be excluded or restricted. Any dispute relating to this Policy will be addressed in accordance with applicable law and the jurisdiction of the competent authority or court, subject to mandatory legal requirements.
22. CONTACT US
If you have any questions about this Privacy Policy or how FindYourLooks processes personal data, please contact:
FindYourLooks Legal Entity Name: FindYourLoooks LLC Trade Licence Number: [Licence Number] Licensing Authority: [Shams Business Center, Sharjah Media City Free Zone] Registered Address: [Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE] General Enquiries: partners@findyourlooks.com Partner Enquiries: partners@findyourlooks.com Telephone: [+971-505702921 ]Website: https://www.findyourlooks.com
END OF TERMS & CONDITIONS